Return & Refund Policy

Last updated: 01.01.2025

At Anayase, we prioritize customer satisfaction and aim to provide a seamless shopping experience. Please review our policies for returns, refunds, and delivery to ensure a smooth process.

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1. Delivery Timing

• Inside Dhaka: 2 – 3 working days
• Outside Dhaka: 3 – 5 working days

Delivery Charges:

• Inside Dhaka: 60 BDT
• Outside Dhaka: 130 BDT

Note: Delivery times are estimated and not guaranteed. Delays may occur due to political unrest, public holidays, or natural events.

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2. Return Policy

Valid Reasons for Returns:

• Damaged product (e.g., broken container)
• Incomplete product (e.g., missing items or accessories)
• Incorrect product (e.g., wrong item, color, size, or expired)
• Product does not match description or image

Conditions for Returns:

• Product must be unused, in original packaging with all tags, invoices, and accessories
• Products with broken seals or signs of use are not eligible
• Return in original Anayase box – no extra tape or stickers

Return Timeline: Returns must be initiated within 10 working days of delivery.

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3. Refund Policy

Refund Timeline:

Refunds are processed within 7 to 10 working days after return approval.
Exceptional cases may take longer.

Note: Any cashback received will be adjusted from the refund amount.

Non-Refundable Cases:

• Change of mind (e.g., dislike of smell, texture, or design)

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4. Taxes and Charges

• All applicable taxes are included in the product price
• Delivery charges are non-refundable

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5. Important Notes

• Please include your Order Number and Tracking Number with the return package to avoid delays.

Need help?
Contact Anayase Customer Service:

• Email: anayasebd@gmail.com
• Phone: +88 01810 169101

Thank you for shopping with Anayase!